Opsgenie - Pricing | Atlassian (2024)

Alerts & Notifications

Number of Alerts

Free

Unlimited

Essentials

Unlimited

Standard

Unlimited

Enterprise

Unlimited

E-mail Notifications

Free

Unlimited

Essentials

Unlimited

Standard

Unlimited

Enterprise

Unlimited

Android/iOS Push Notifications

Free

Unlimited

Essentials

Unlimited

Standard

Unlimited

Enterprise

Unlimited

SMS/Voice Notifications (US & Canada)

Free

100 SMS notifications (account wide). Voice notifications not included.

Essentials

# of users x100

Standard

Unlimited

Enterprise

Unlimited

SMS/Voice Notifications (International)

Free

100 SMS notifications (account wide). Voice notifications not included.

Essentials

# of users x25

Standard

Unlimited

Enterprise

Unlimited

Additional SMS/Voice Notifications (US & Canada)

Free

Essentials

$0.10 per notification

Standard

Free

Enterprise

Free

Additional SMS/Voice Notifications (International)

Free

Essentials

$0.35 per notification

Standard

Free

Enterprise

Free

Access to Opsgenie APIs

API Request Limits

Free

# of users x1000

Essentials

# of users x1000

Standard

Unlimited

Enterprise

Unlimited

Mobile Apps

iOS App

Free

Essentials

Standard

Enterprise

Android App

Free

Essentials

Standard

Enterprise

Opsgenie for BlackBerry Dynamics

Free

Essentials

Standard

Enterprise

Teams

Team-Based Organization and Visibility

Free

Essentials

Standard

Enterprise

Data Segmentation

Free

Essentials

Standard

Enterprise

On-call management

Routing Rules

Free

1 rule maximum

Essentials

1 rule maximum

Standard

100 rules maximum

Enterprise

100 rules maximum

Schedules

Free

Essentials

Standard

Enterprise

Escalations

Free

Essentials

Standard

Enterprise

Reliable alerting

Optional Alert Fields

Free

Essentials

Standard

Enterprise

Alert Lifecycle Tracking

Free

Essentials

Standard

Enterprise

Alert Classification (Tags)

Free

Essentials

Standard

Enterprise

Monitoring integrations

Monitoring Integrations

Free

Essentials

Standard

Enterprise

Chatops integrations

ChatOps Integrations

Free

Essentials

Standard

Enterprise

Rich actionable alerts

Automated Opsgenie Actions

Free

Essentials

Standard

Enterprise

Advanced Alert Enrichment

Free

Essentials

Standard

Enterprise

Advanced Alert Customization

Free

Essentials

Standard

Enterprise

Custom Alert Actions

Free

Essentials

Standard

Enterprise

Alert and Notification Policies

Free

Essentials

Standard

Enterprise

Customizable/flexible bi-directional integrations

Built-in Integration with Jira

Free

Essentials

Standard

Enterprise

Built-in Integration with Jira Service Management

Free

Essentials

Standard

Enterprise

Outbound Integrations

Free

Essentials

Standard

Enterprise

Bi-directional Integrations with ITSM Tools

Free

Essentials

Standard

Enterprise

Integrations with In-house/On-premise Systems

Free

Essentials

Standard

Enterprise

Action Mappings System

Free

Essentials

Standard

Enterprise

Advanced call center

Incoming Phone Call Routing (Phone Number Access)

Free

Essentials

Standard

1 Number Included: $10 each additional phone number

Enterprise

1 Number Included: $10 each additional phone number.

Incoming Phone Call Routing (Within the US & Canada)

Free

Essentials

Standard

100 minutes included. $0.10/each additional minute.

Enterprise

100 minutes included. $0.10/each additional minute.

Incoming Phone Call Routing (International)

Free

Essentials

Standard

$0.35 per minute

Enterprise

$0.35 per minute

Advanced operations tooling

Heartbeat Monitoring

Free

Essentials

Standard

Enterprise

Access management

Single Sign-On

Free

Essentials

Standard

Enterprise

Atlassian Guard Standard

Free

Essentials

Standard

Enterprise

Service-based organization

Team-Based Service Management

Free

Essentials

Standard

Enterprise

Service Status Pages

Free

Essentials

Standard

Enterprise

Service-to-service Relationships

Free

Essentials

Standard

Enterprise

Service Operations through APIs

Free

Essentials

Standard

Enterprise

Service Subscriptions

Free

Essentials

Standard

Enterprise

Service and Infrastructure Health Analysis

Free

Essentials

Standard

Enterprise

External Services

Free

Essentials

Standard

Enterprise

Incident management

Incidents

Free

Essentials

100 incidents per month (account-wide)

Standard

Unlimited

Enterprise

Unlimited

Manual Alert to Incident Roll-up

Free

Essentials

Standard

Enterprise

Incident Timeline

Free

Essentials

Standard

Enterprise

ChatOps Integrations for Incident Management

Free

Essentials

Standard

Enterprise

Automatic Alert to Incident Roll-up

Free

Essentials

Standard

Enterprise

Incident Investigation

Free

Essentials

Standard

Enterprise

Incident Operations through API

Free

Essentials

Standard

Enterprise

Incident Command Center

Free

Essentials

Standard

Enterprise

Incident Templates

Free

Essentials

Standard

Enterprise

Advanced Post Incident Analysis

Free

Essentials

Standard

Enterprise

Incident Postmortems

Free

Essentials

Up to 5 postmortems per month

Standard

Unlimited

Enterprise

Unlimited

Company-wide communication

Web Conference Bridge

Free

Essentials

Standard

Enterprise

Free Stakeholder Communications

Free

Essentials

Standard

Enterprise

Enterprise scalability & control

Data Encryption

Free

Essentials

Standard

Enterprise

Custom User Roles

Free

Essentials

Standard

Enterprise

Central Notification Rule Management

Free

Essentials

Standard

Enterprise

Edge Encryption

Free

Essentials

Standard

Enterprise

Advanced reporting & analytics

Free

Essentials

Standard

Enterprise

Resource Usage Reports

Free

Essentials

Standard

Enterprise

Monthly Overview Analytics

Free

Essentials

Standard

Enterprise

Operational Efficiency Analytics

Free

Essentials

Standard

Enterprise

Free

Essentials

Standard

Enterprise

On-call Analytics

Free

Essentials

Standard

Enterprise

DevOps Metrics

Free

Essentials

Standard

Enterprise

Free

Essentials

Standard

Enterprise

Post Incident Analysis Reporting

Free

Essentials

Standard

Enterprise

Service and Infrastructure Health Analysis

Free

Essentials

Standard

Enterprise

User Management Report

Free

Essentials

Standard

Enterprise

Support

Data Retention

Free

3 months

Essentials

6 months

Standard

1 year

Enterprise

Unlimited

Customer Support Coverage

Free

Community

Essentials

E-mail & chat

Standard

E-mail & chat

Enterprise

24/7 e-mail, chat & phone